How Outsourcing to a Remote Service Specialist Can Propel Your Business
In today's hyper-connected digital age, the traditional office framework is rapidly evolving. As businesses seek innovative solutions to streamline operations and cut costs, outsourcing has become an increasingly popular strategy. Agency Resource Solutions (“ARS”) embraced technology and created a brand around a super efficient remote service process and an ever-growing team of licensed, trained professionals known as Remote Service Specialists.
What is a Remote Service Specialist?
Remote Service Specialists are experienced, licensed, and highly skilled professionals trained to provide their agents with consistent, efficient service. Before the office ever opens, our Remote Service Specialists sort, assign, and work all open service tasks and check for underwriting emails. The Remote Service Specialists keep daily tabs on late pay follow ups, document collection, information needed for underwriting, and so much more. When agents outsource these tasks to a Remote Service Specialist, they can enjoy numerous benefits, including cost-effectiveness, access to a broader skill set, increased efficiency, and peace of mind.
In this article, we delve into the details of how outsourcing to a Remote Service Specialist can propel your business growth and why you should consider it as a strategic move in your business plan.
How Outsourcing to a Remote Service Specialist Can Benefit Your Business
Outsourcing to a Remote Service Specialist has become a go-to solution for thousands of agents looking to smartly offload Beginning of Day (BOD) and other service work that bog down their in-office staff.
Cost-Effectiveness
At ARS, we have developed a win-win situation for our Remote Specialists and agents. Agents are able to reduce overhead costs AND receive increased quality service work. Remote Service Specialists are able to work for multiple agents from home, while earning a fair wage for the work they perform. For agents, the total cost (in time and money) of recruiting, training, licensing, and onboarding a Remote Service Specialist is a fraction of the cost of hiring a typical employee!! Since the Remote Service Specialist works with multiple agencies, the agents essentially “pool” the salary for their Specialist, resulting in each agent paying a very fair part-time salary for their Specialist. This arrangement ends up being much more cost-effective that paying a fulltime in-office service person and all the associated overhead costs.
Increased Efficiency
ARS has developed and refined our processes over a decade. The result? Our processes are HIGHLY efficient and effective across all types and sizes of agencies. We provide in-person training for our incoming Remote Service Specialists and continually train them with updated processes, process improvements, and industry best-standards to ensure agents receive the absolute best service possible. Not only are these processes highly efficient, they also relieve service burdens from the teams within agencies. We have seen this effectively reduce the in-office administrative time, provide a more organized office process and service flow, and allow the sales team to focus on SALES! The typical result? Less policy cancellations and more sales! Our team of Remote Service Specialists guard the back door, while allowing agents’ sales teams to usher more business through the front door!
Peace of Mind
We all know that recruiting, hiring, and investing in a new team member is risky business that does not always pay off. By hiring a Remote Service Specialist, agents pass that burden and risk to Agency Resource Solutions. We recruit, train, and assist each agent with onboarding a remote service person, and our customers can know without doubt that they are hiring a licensed, experienced, qualified remote employee. Agents who engage our services can also rest assured that we have over 1,000 Remote Service Specialists trained up and waiting in the wings should situations change. If an agent’s current Remote Service Specialist is unable to continue working due to life or health or any other circumstances, ARS stands ready to provide a replacement Remote Specialist almost immediately! The peace of mind that comes along with knowing that your service work is covered, even when times get tough, is invaluable!
Why choose ARS for your outsourcing needs?
ARS is the original remote service provider with over a decade in business and with thousands of agent clients that trust us for their service needs. There are other options available now, but we pride ourselves on always doing the right thing. We are continually looking for ways to improve on our offerings, to stay on top of system updates and training, and making sure that we provide exactly the kind of support our agent customers need. We pour into our Remote Service Specialists to help them be the best they can be and always do right by our clients. Out internal staff has over 240 years of combined experience, and many on our staff continue to work as Remote Service Specialists. That working knowledge enables us to keep a pulse on the changing landscape and what agents need most, allowing us to train our Specialists and craft a process to provide the most value. Over a decade of trust and reputation - ARS is the right move!
Conclusion
In the ever-evolving digital landscape, businesses need to adapt to stay competitive. Outsourcing to a Remote Service Specialist offers an effective way to streamline operations, enhance efficiency, and maintain flexibility, all while keeping costs in check. Success in outsourcing hinges on finding the right fit for your business needs – someone who not only has the skills you need but is also reliable, experienced, and trained. That's where Agency Resource Solutions can assist. We offer a vast pool of well-trained, versatile Remote Service Specialists ready to help you take your business to the next level.
If you are looking to streamline your operations, increase efficiency, and drive business growth, consider outsourcing to an Remote Service Specialist.
Get in touch with us at Agency Resource Solutions today. We would be honored to share our services with you and explore how we can support your business's journey towards growth and success!