Hire Your Frontline Rep Today
Frontline Representatives, also known as Customer Service Representatives, are the first impression of your agency. From answering in-bound calls, to taking payments, to pivoting for referrals and sales opportunities, the Frontline Representative is there to help make your agency an inviting and efficient business. Whether you are seeking a Frontline Representative or interested in becoming one, we are excited to welcome you.
Streamline your business with a Frontline Rep
Great first impressions, every time
Your Frontline Representative is the team member who will handle your incoming calls and be the first impression for your agency. Frontline reps are fully licensed and trained on what to say and how to say it like a warm, inviting professional!
Take payments and save your team time
Your Frontline Representative handles taking payments from incoming calls and is trained in ensuring your system is notated the right way, every time.
Collect information so your team can execute
Your Frontline Representative has everything they need to take all information required for any scenario so your sales and service team can execute quickly and efficiently!
Typical Frontline Representative Responsibilities
Answering Inbound Calls
First impressions matter. So does having a human answer the phone. The Frontline Representative is your highly trained and warm first impression of your business. They are equipped and ready for all scenarios so your teams can focus on sales and service.
Capturing details for the service/sales team
Document, document, document. The Frontline Representative is trained not just in taking notes, but in taking the right notes. They are trained to ask the right questions for each scenario and to capture that vital information for your sales and service teams to pick it up and knock it out.
Taking Payments
Saving time, every time. The Frontline Representative is trained to take payments and make notes in the system for the rest of your team. Consider how much time your in-house team saves when the Frontline Representative takes the calls AND the payments.
Pivot to
Opportunities
Your Frontline Representative is there to do more than just take calls. They are trained and ready to pivot calls, when available, to get Google Reviews for your business, set-up sales opportunity pivots for your team, and ask for referrals, every time.
The ARS Value
✅Management staff with 240+ years of combined experience
✅Experienced, licensed, trained, & vetted Remote Service Specialists
✅Reduced time & expense of hiring, licensing, and training a new team member
✅Decreased risk of team member turnover
✅Lower salary & overhead cost than traditional, in-agency service person
✅Proven efficient and effective process!
Watch our Demo Video!
If you have any questions prior to joining the waiting list, please contact us at: support@agencyresourcesolutions.com
See full pricing table here: www.arsidekicks.com/pricing