Your Modernized Service Specialist (MSS) is a single, highly capable remote team member who handles both BOD and in-depth service processes reducing handoffs, streamlining communication, and giving your agency a reliable point of contact for a wider range of daily needs.
We believe in the impact a Modernized Service Specialist (MSS) has on your business. Count on us to ensure your MSS is licensed, well-trained, and ready to help!
While each agency’s needs are unique, all Modernized Service Specialists are trained in core tasks essential to agency operations. We ensure they possess the up-to-date skills and expertise needed to deliver outstanding support to your office.
Please note – you need to be in a fully modernized state to qualify for this service. If you are a current BOD and/or Service Sidekick customer, we can work with you on a transition plan for this role post modernization.
Your MSS starts each morning with Open Service Tasks, Action Needed Cases, and Shared Folders so nothing falls through the cracks before your team even logs in.
Your in-house team can also assign tasks directly to your MSS for Apps and Changes to ensure they process correctly.
Your MSS handles all document and e-signature follow-up, including:
• Discount Supporting Docs — 2 contacts (text reminder, then phone call)
• Sel/Rej Supporting Docs — resent with 2 contacts (text reminder, then phone call)
• Electronic docs resent as e-sig notices come across BOD
Before a policy cancels, your MSS takes action:
• Account Closings, Balance Due Cancellations, MTG Cancellation Notices — up to 2 texts and a final phone call before the cancellation date
• Lapsed non-pay accounts are pended to 5 business days before reinstatement. Your MSS calls to collect payment. If unsuccessful, they set up a win-back for your in-house team.
Your MSS works your Unreviewed Claims list every morning using our proven 3-touch process keeping policyholders informed and your team in the loop.
Your in-house team can assign tasks for any of the following, and your MSS handles them:
Tasks assigned by 1:00 PM are handled same day. Anything after 1:00 PM is handled first thing the following morning.
I adore My Service Sidekick and his interactions with the team. He goes above and beyond to help out the office with such great detailed notes and pivots when he sees a decrease or TCM to Mutual. I couldn’t ask more from him!
My Service Sidekick is wonderful. She’s thorough, extremely knowledgeable & very easy to work with. Her attention to detail is impeccable & she fully understands how important her role is to our agency team. Her experience shines through in her work ethic & ability to get things done. We assign things to her and KNOW that it will be done & properly followed-up on. She is an absolute joy to work with! So glad to have her!
My Service Sidekick is EXTREMELY KNOWLEDGABLE! We have all learned things from him. I can already see how this service is benefitting my day to day operations. I may consider an Executive Sidekick as well! Using ARS takes the stress and hassle out of it for me, because clear expectations are set on Day 1.
My Service Sidekick is amazing in every aspect! She has been a fantastic addition and we love having her! She communicates with us and lets us know when she finds something that is off or wrong. We absolutely love her!
Our Service Sidekick is absolutely amazing. She is handling more complex issues and is extremely thorough. She helps out fellow team members when they are behind. She is very knowledgeable. Just couldn’t be happier!
My Service Sidekick just gets it! She knows the ropes of the industry and also provides valuable feedback and suggestions on the service flow. I feel like she handles things, and I don’t have to question if something is falling through the cracks. We definitely appreciate her!
My Service Sidekick has been absolutely wonderful. Even being in the industry for over 11 years, there have been things that I haven’t known that she has been able to answer for me. It has been great knowing that customers are getting responded to for things like claims and DSS, and that I have someone working every day to make sure items don’t fall through the cracks. She has been an essential part of the team and, looking back, I don’t know how we did it without her!
My Service Sidekick is very helpful with taking tasks off my inhouse team’s plate. She is responsive, organized, and overall, I am very pleased with her work and commitment to success in my agency. I am very fortunate to have My Service Sidekick as a part of my team and look forward to working with her for many years to come.
Responsive, pleasant, hardworking, thorough and accurate. My Service Sidekick really works hard for us and displays a desire to succeed. Really value and appreciate her.
Our team delivers not only exceptional service, but also exceptional Modernized Service Specialists. We aim to create remote work opportunities while helping agencies streamline their administrative tasks. With a one-time, upfront setup cost and flexible pricing based on household count, you’ll save both time and money, maximizing your efficiency.
Please Note – You must be in a modernized state to qualify for the Modernized Service Specialist service. If you are not yet through modernization, please see our BOD Representative and Service Sidekick pages for the service help you need!
Whether you are ready to hire a Modernized Service Specialist or interested in joining our team, we would love to connect! Join our waitlist or apply below to become a part of the ARS family.
Please note – you need to be in a fully modernized state to qualify for this service. If you are a current BOD and/or Service Sidekick customer, we can work with you on a transition plan for this role post modernization.
If you are not yet fully modernized, please see our BOD Rep and Service Sidekick pages for the service help you need.