Your in-house team is great at so many things, but chasing down BOD items, processing policy changes, and following up on claims all day aren’t the best use of their time. An ARS Service Sidekick takes those tasks off their plate so your team can focus on clients and growth.
We believe in the impact a Service Sidekick has on your business. Count on us to ensure your Sidekick is licensed, well-trained, and ready to help!
While each agency’s needs are unique, all Service Sidekicks are trained in core tasks essential to agency operations. We ensure they possess the up-to-date skills and expertise needed to deliver outstanding support to your office.
Your Service Sidekick will manage BOD tasks that your ARS BOD Representative or in-office team initiates, including document follow-up, resolving discount errors, DSS setup assistance, payment follow-up, and more.
Your Sidekick will implement our streamlined 3-step follow-up process for all new Auto/Fire claims, ensuring timely communication and consistent support for your policyholders throughout the claims process.
Your Sidekick will take care of various service tasks, including those assigned by your in-house team. They will contact customers to gather needed information, update applications, and process policy changes, freeing up your office staff from routine service duties.
Common tasks handled by your Sidekick include adding autos, replacement vehicles, drivers, lien-holders, renters rewrites, address updates, driving exposure, occupancy status inquiries, correcting discount errors, and similar service requests.
Your Sidekick will strengthen relationships with policyholders by making outbound calls for needed information, maintaining communication throughout the claims process, assisting with personalized DSS setup, and helping reinstate canceled policies.
Your Sidekick will communicate via phone, text, or email, using systems that make it feel as though they are part of your office team, ensuring policyholders always hear from your agency directly.
My Service Sidekick is amazing in every aspect! She has been a fantastic addition and we love having her! She communicates with us and lets us know when she finds something that is off or wrong. We absolutely love her!
Our Service Sidekick is absolutely amazing. She is handling more complex issues and is extremely thorough. She helps out fellow team members when they are behind. She is very knowledgeable. Just couldn’t be happier!
My Service Sidekick is EXTREMELY KNOWLEDGABLE! We have all learned things from him. I can already see how this service is benefitting my day to day operations. I may consider an Executive Sidekick as well! Using ARS takes the stress and hassle out of it for me, because clear expectations are set on Day 1.
My Service Sidekick is wonderful. She’s thorough, extremely knowledgeable & very easy to work with. Her attention to detail is impeccable & she fully understands how important her role is to our agency team. Her experience shines through in her work ethic & ability to get things done. We assign things to her and KNOW that it will be done & properly followed-up on. She is an absolute joy to work with! So glad to have her!
I adore My Service Sidekick and his interactions with the team. He goes above and beyond to help out the office with such great detailed notes and pivots when he sees a decrease or TCM to Mutual. I couldn’t ask more from him!
My Service Sidekick is very helpful with taking tasks off my inhouse team’s plate. She is responsive, organized, and overall, I am very pleased with her work and commitment to success in my agency. I am very fortunate to have My Service Sidekick as a part of my team and look forward to working with her for many years to come.
Responsive, pleasant, hardworking, thorough and accurate. My Service Sidekick really works hard for us and displays a desire to succeed. Really value and appreciate her.
My Service Sidekick has been absolutely wonderful. Even being in the industry for over 11 years, there have been things that I haven’t known that she has been able to answer for me. It has been great knowing that customers are getting responded to for things like claims and DSS, and that I have someone working every day to make sure items don’t fall through the cracks. She has been an essential part of the team and, looking back, I don’t know how we did it without her!
My Service Sidekick just gets it! She knows the ropes of the industry and also provides valuable feedback and suggestions on the service flow. I feel like she handles things, and I don’t have to question if something is falling through the cracks. We definitely appreciate her!
Our team delivers not only exceptional service, but exceptional Service Sidekicks. We aim to create remote work opportunities while helping agencies streamline their administrative tasks. With a one-time, upfront setup cost and flexible pricing based on household count, you’ll save both time and money, maximizing your efficiency.
Whether you are ready to hire a Service Sidekick or interested in joining our team, we would love to connect! Join our waitlist or apply below to become a part of the ARS family.